BetterReviews
Deskwise reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
38
Reviews in view
29
Verified
4.8
Average rating
81%
Platform verified rate
Replaced two tools with this
Support answered within a few hours both times I needed them.
Loved
Reliability
Complaints
Reporting depth
Support is the differentiator
We had one billing mix-up which was corrected the same week without argument.
Loved
Performance
Complaints
Price at the top tier
Worth the switch
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Price
Complaints
Reporting depth
Better than what we left
The reporting finally gave our lead something to take into the monthly review.
Loved
Ease of use
Complaints
Mobile experience
Fine, not flashy
Support answered within a few hours both times I needed them.
Loved
Ease of use
Complaints
Mobile experience
Replaced two tools with this
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Reliability
Complaints
Documentation
Held up as we grew
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Support responsiveness
Complaints
Documentation
Straightforward and fast
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Reliability
Complaints
Reporting depth
Fine, not flashy
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Onboarding
Complaints
Limited integrations
Support is the differentiator
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Reliability
Complaints
Reporting depth
Reliable day to day
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Performance
Complaints
Documentation
Better than what we left
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Mobile experience
Does the job without drama
Good product held back slightly by thin documentation on the advanced features.
Loved
Onboarding
Complaints
Advanced settings are buried
Held up as we grew
Support answered within a few hours both times I needed them.
Loved
Onboarding
Complaints
Limited integrations
Fine, not flashy
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Price
Complaints
Price at the top tier
Reliable day to day
Support answered within a few hours both times I needed them.
Loved
Reliability
Complaints
Reporting depth
Replaced two tools with this
Good product held back slightly by thin documentation on the advanced features.
Loved
Performance
Complaints
Advanced settings are buried
Good fit for a small team
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Performance
Complaints
Advanced settings are buried
Support is the differentiator
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Price
Complaints
Advanced settings are buried
Straightforward and fast
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Performance
Complaints
Limited integrations
Reliable day to day
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Price
Solid, with a couple of rough edges
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Occasional slow support
Replaced two tools with this
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Integrations
Complaints
Limited integrations
Straightforward and fast
The core workflow is well thought through. Some of the settings are buried.
Loved
Integrations
Complaints
Advanced settings are buried
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How reviews are weighted
Volume raises confidence. It does not overpower quality.
Verified beats anonymous
Work-email and billing verification carry materially more weight than an unverified account.
Reputation compounds
Reviewers whose contributions are consistently marked helpful influence the score more.
Recency matters
Recent evidence weighs more, but history stays visible so you can see the trajectory.
Bursts get flagged
Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.