Deskwise
UnclaimedA help desk that reports on answer quality.
BetterScore
Avg rating
4.8
38 reviews · 29 verified
Would recommend
97%
4★ and above
Resolution rate
100%
3 of 3 problems
Median first response
4h
100% of problems answered
Open problems
0
0 users affected
About
Deskwise measures resolution quality rather than ticket throughput, so the dashboard stops rewarding fast unhelpful replies.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 87.7 in Help Desk is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Reliability
- · Performance
- · Price
- · Ease of use
- · Support responsiveness
- · Onboarding
- · Integrations
- · Reporting
Common complaints
- · Reporting depth
- · Price at the top tier
- · Mobile experience
- · Documentation
- · Limited integrations
- · Advanced settings are buried
- · Occasional slow support
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
0
Resolved
3
User-confirmed
2
Median resolution
7d
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Reviews
29 of 38 reviews come from verified users.
4.8
38 reviews
Replaced two tools with this
Support answered within a few hours both times I needed them.
Loved
Reliability
Complaints
Reporting depth
Support is the differentiator
We had one billing mix-up which was corrected the same week without argument.
Loved
Performance
Complaints
Price at the top tier
Worth the switch
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Price
Complaints
Reporting depth
Better than what we left
The reporting finally gave our lead something to take into the monthly review.
Loved
Ease of use
Complaints
Mobile experience