BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

21

Problems in view

76%

Platform resolution rate

10h

Median first response

478

Users affected

Confirmed resolvedlowSearchCritique

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

33 also affectedReported 1mo agoResponded 1mo agoUser-confirmed Aug 23, 2026
Confirmed resolvedlowIntegrationsLedgerly

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

28 also affectedReported 1mo agoResponded 1mo agoUser-confirmed Jul 24, 2026
Confirmed resolvedlowSearchDuebox

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

34 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Aug 4, 2026
Confirmed resolvedlowSearchPingdesk

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

8 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Jul 29, 2026
Confirmed resolvedlowIntegrationsLandkit

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

34 also affectedReported 5mo agoResponded 5mo agoUser-confirmed Apr 18, 2026
Confirmed resolvedlowAPIDuebox

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

15 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 29, 2026
Confirmed resolvedlowPerformanceRelayline

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

13 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 16, 2026
Confirmed resolvedlowDataGridwork

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

15 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 10, 2026
Confirmed resolvedlowDataReachlab

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

3 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Mar 10, 2026
Confirmed resolvedlowIntegrationsPipetrail

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

35 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Feb 23, 2026
Confirmed resolvedlowPermissionsTicketwell

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

26 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 18, 2025
Confirmed resolvedlowDataChartwright

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

34 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 27, 2025
Confirmed resolvedlowUIReviewline

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

28 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 1, 2025
Confirmed resolvedlowUIPagewise

Mobile layout breaks on long titles

Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.

10 also affectedReported 11mo agoResponded 11mo agoUser-confirmed Oct 27, 2025
Confirmed resolvedlowUILedgerly

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

33 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 23, 2025
Confirmed resolvedlowBillingQueuely

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

12 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 16, 2025
Confirmed resolvedlowDataDeskwise

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

31 also affectedReported 1y agoResponded 1y agoUser-confirmed Aug 17, 2025
Confirmed resolvedlowAPIPlotkit

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

11 also affectedReported 1y agoResponded 1y agoUser-confirmed Aug 2, 2025
Confirmed resolvedlowDataHuddleboard

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

24 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 1, 2025
Confirmed resolvedlowDataDuebox

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

16 also affectedReported 1y agoResponded 1y agoUser-confirmed Jun 28, 2025
Confirmed resolvedlowIntegrationsFoldover

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

35 also affectedReported 1y agoResponded 1y agoUser-confirmed May 22, 2025

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%