Tracepoint reviews

Solid, with a couple of rough edges

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Good fit for a small team

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Support is the differentiator

The core workflow is well thought through. Some of the settings are buried.

Sensible defaults

Not perfect, but every problem we have raised got an answer and most got fixed.

Solid, with a couple of rough edges

The templates saved us more time than I expected. Small thing, big effect.

Sensible defaults

The templates saved us more time than I expected. Small thing, big effect.

Fine, not flashy

It scaled with us from two seats to eleven without a repricing conversation.

Straightforward and fast

Support answered within a few hours both times I needed them.

Better than what we left

Does what it says. The onboarding was better than I expected for the price.

Worth the switch

We had one billing mix-up which was corrected the same week without argument.

Held up as we grew

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Solid, with a couple of rough edges

Six months in and it still does the job. Nothing surprising, which is the point.

Fine, not flashy

The reporting finally gave our lead something to take into the monthly review.

Sensible defaults

We use maybe sixty percent of it. That sixty percent works very well.

Fine, not flashy

We had one billing mix-up which was corrected the same week without argument.

Support is the differentiator

Easy to hand over to a junior marketer, which was the deciding factor for us.

Held up as we grew

The API is clean and documented, which made our integration a one-day job.

Sensible defaults

We use maybe sixty percent of it. That sixty percent works very well.

Reliable day to day

Stable and predictable. I have stopped thinking about it, which is the compliment.

Reliable day to day

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Worth the switch

Good value at our size. I would want more depth if we doubled the team.

Fine, not flashy

The core workflow is well thought through. Some of the settings are buried.

Support is the differentiator

We use maybe sixty percent of it. That sixty percent works very well.

Solid, with a couple of rough edges

Good product held back slightly by thin documentation on the advanced features.