Tracepoint
UnclaimedIssue tracking at the speed of typing.
BetterScore
Avg rating
4.7
47 reviews · 41 verified
Would recommend
98%
4★ and above
Resolution rate
67%
2 of 3 problems
Median first response
7h
100% of problems answered
Open problems
1
11 users affected
About
Tracepoint is keyboard-first throughout, with triage flows designed to clear an inbox of new issues in one sitting.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 89.3 in Issue Tracking is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: high. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Support responsiveness
- · Integrations
- · Onboarding
- · Reliability
- · Ease of use
- · Performance
- · Price
- · Reporting
Common complaints
- · Advanced settings are buried
- · Limited integrations
- · Documentation
- · Price at the top tier
- · Reporting depth
- · Mobile experience
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
2
User-confirmed
0
Median resolution
12d
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Reviews
41 of 47 reviews come from verified users.
4.7
47 reviews
Solid, with a couple of rough edges
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Replaced two tools with this
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Good fit for a small team
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Integrations
Complaints
Advanced settings are buried
Support is the differentiator
The core workflow is well thought through. Some of the settings are buried.
Loved
Support responsiveness
Complaints
Limited integrations