BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

16

Problems in view

76%

Platform resolution rate

10h

Median first response

380

Users affected

OpenlowAnalyticsPostloop

Analytics export omits the last day of the range

Selecting 1–31 August exports through the 30th. Off-by-one in the range boundary.

11 also affectedReported 4d agoNo response yet
AcknowledgedmediumPermissionsPostloop

Editor role cannot reschedule a post they created

An editor can create and submit a post but cannot move it once it is approved, which forces an admin into every small timing change.

34 also affectedReported 9d agoResponded 7d ago
InvestigatinghighDataPostloop

Bulk CSV import silently drops rows over 280 characters

Importing a 400-row CSV produced 361 scheduled posts with no error. The dropped rows were all long-form LinkedIn copy.

19 also affectedReported 16d agoResponded 15d ago
Fix plannedmediumAlgorithmTidewave

Send-time model recommends 03:00 for low-volume accounts

Accounts under 500 followers get recommendations in the middle of the night because the sample is too small.

17 also affectedReported 22d agoResponded 21d ago
Fix plannedmediumUIPostloop

Instagram carousel previews show the wrong crop

The preview applies a 1:1 crop even when the post is set to 4:5, so approvers sign off on a framing that is not what publishes.

28 also affectedReported 1mo agoResponded 1mo ago
InvestigatinghighIntegrationsCadence

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

14 also affectedReported 2mo agoResponded 2mo ago
Confirmed resolvedmediumDataCadence

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

21 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 28, 2026
Not reproduciblelowSearchBramble

Asset library search ignores filenames

Search only matches tags, so an asset with no tags is unfindable even by exact filename.

6 also affectedReported 3mo agoResponded 3mo ago
Confirmed resolvedhighPublishingPostloop

Scheduled threads post out of order after a retry

When the first post of a thread fails and retries, the remaining posts publish before the retry lands, so the thread reads backwards. Reproduced on three accounts.

47 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 16, 2026
Confirmed resolvedcriticalAuthPostloop

Two-factor reset email never arrives on custom domains

Users on a company domain with a strict DMARC policy do not receive the 2FA reset email. Support had to reset manually.

22 also affectedReported 5mo agoResponded 5mo agoUser-confirmed Apr 13, 2026
Confirmed resolvedmediumUICadence

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

31 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Feb 23, 2026
Confirmed resolvedhighIntegrationsQueuely

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

36 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Feb 7, 2026
AcknowledgedhighAPIQueuely

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

18 also affectedReported 10mo agoResponded 10mo ago
Confirmed resolvedlowBillingQueuely

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

12 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 16, 2025
ResolvedlowAuthCadence

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

30 also affectedReported 1y agoResponded 1y ago
OpenlowBugQueuely

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

34 also affectedReported 1y agoNo response yet

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%