BetterProblems
What actually goes wrong
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
12
Problems in view
76%
Platform resolution rate
10h
Median first response
252
Users affected
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Deleted members still appear in reports
Removed users continue to show in historical reporting with no indication they no longer have access.
Filters reset when navigating back
Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.
Products by support behaviour
Resolution rate over the full problem history.
6 problems · 2 resolved
4 problems · 3 resolved
4 problems · 2 resolved
1 problems · 0 resolved
1 problems · 0 resolved
2 problems · 1 resolved
1 problems · 0 resolved
3 problems · 1 resolved
2 problems · 2 resolved
3 problems · 1 resolved
2 problems · 1 resolved
2 problems · 0 resolved
4 problems · 4 resolved
1 problems · 0 resolved
1 problems · 1 resolved
4 problems · 4 resolved
2 problems · 2 resolved
2 problems · 2 resolved
1 problems · 1 resolved
4 problems · 3 resolved
2 problems · 2 resolved
4 problems · 4 resolved
1 problems · 1 resolved
3 problems · 3 resolved
1 problems · 0 resolved
4 problems · 3 resolved
4 problems · 1 resolved
2 problems · 1 resolved
4 problems · 4 resolved
3 problems · 2 resolved
2 problems · 1 resolved
4 problems · 4 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 3 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
4 problems · 4 resolved
4 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 1 resolved
3 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
3 problems · 2 resolved
3 problems · 3 resolved
2 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
4 problems · 2 resolved
4 problems · 4 resolved
2 problems · 2 resolved
3 problems · 3 resolved
4 problems · 4 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 2 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved