BetterReviews
Lumen Analytics reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
37
Reviews in view
37
Verified
4.8
Average rating
81%
Platform verified rate
Finance stopped arguing with marketing
Warehouse sync means the same numbers exist in dbt. Attribution is opinionated; you will spend a week agreeing on a model.
Loved
Warehouse sync, revenue view
Complaints
Opinionated attribution
Support is the differentiator
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Performance
Complaints
Advanced settings are buried
Worth the switch
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Complaints
Occasional slow support
Good fit for a small team
Good value at our size. I would want more depth if we doubled the team.
Loved
Reporting
Complaints
Mobile experience
Does the job without drama
Good product held back slightly by thin documentation on the advanced features.
Loved
Performance
Complaints
Limited integrations
Reliable day to day
Does what it says. The onboarding was better than I expected for the price.
Loved
Integrations
Does the job without drama
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Integrations
Complaints
Price at the top tier
Fine, not flashy
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Onboarding
Complaints
Advanced settings are buried
Worth the switch
Support answered within a few hours both times I needed them.
Loved
Integrations
Complaints
Advanced settings are buried
Reliable day to day
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Reporting
Complaints
Limited integrations
Solid, with a couple of rough edges
We had one billing mix-up which was corrected the same week without argument.
Loved
Reliability
Solid, with a couple of rough edges
Support answered within a few hours both times I needed them.
Loved
Support responsiveness
Complaints
Reporting depth
Held up as we grew
The core workflow is well thought through. Some of the settings are buried.
Loved
Reporting
Complaints
Limited integrations
Sensible defaults
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Support responsiveness
Complaints
Price at the top tier
Does the job without drama
The reporting finally gave our lead something to take into the monthly review.
Loved
Price
Complaints
Price at the top tier
Solid, with a couple of rough edges
Good value at our size. I would want more depth if we doubled the team.
Loved
Support responsiveness
Complaints
Mobile experience
Fine, not flashy
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Price
Complaints
Advanced settings are buried
Straightforward and fast
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Ease of use
Complaints
Price at the top tier
Sensible defaults
The API is clean and documented, which made our integration a one-day job.
Loved
Price
Complaints
Reporting depth
Does the job without drama
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Ease of use
Complaints
Limited integrations
Support is the differentiator
The API is clean and documented, which made our integration a one-day job.
Loved
Price
Complaints
Documentation
Does the job without drama
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Reporting
Better than what we left
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Ease of use
Complaints
Occasional slow support
Solid, with a couple of rough edges
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Integrations
Complaints
Documentation
Showing 24 of 37 reviews. Narrow by job or product to see more.
How reviews are weighted
Volume raises confidence. It does not overpower quality.
Verified beats anonymous
Work-email and billing verification carry materially more weight than an unverified account.
Reputation compounds
Reviewers whose contributions are consistently marked helpful influence the score more.
Recency matters
Recent evidence weighs more, but history stays visible so you can see the trajectory.
Bursts get flagged
Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.