BetterReviews
Lanterna reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
35
Reviews in view
35
Verified
4.7
Average rating
81%
Platform verified rate
Good fit for a small team
The API is clean and documented, which made our integration a one-day job.
Loved
Integrations
Complaints
Mobile experience
Sensible defaults
The core workflow is well thought through. Some of the settings are buried.
Loved
Performance
Complaints
Price at the top tier
Solid, with a couple of rough edges
Does what it says. The onboarding was better than I expected for the price.
Loved
Reporting
Does the job without drama
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Performance
Complaints
Price at the top tier
Worth the switch
The core workflow is well thought through. Some of the settings are buried.
Loved
Integrations
Complaints
Price at the top tier
Held up as we grew
The reporting finally gave our lead something to take into the monthly review.
Loved
Integrations
Complaints
Occasional slow support
Solid, with a couple of rough edges
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Ease of use
Complaints
Reporting depth
Support is the differentiator
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Performance
Complaints
Reporting depth
Good fit for a small team
Stable and predictable. I have stopped thinking about it, which is the compliment.
Loved
Performance
Complaints
Advanced settings are buried
Better than what we left
Good value at our size. I would want more depth if we doubled the team.
Loved
Integrations
Complaints
Occasional slow support
Worth the switch
The templates saved us more time than I expected. Small thing, big effect.
Loved
Onboarding
Complaints
Documentation
Good fit for a small team
We had one billing mix-up which was corrected the same week without argument.
Loved
Ease of use
Complaints
Mobile experience
Solid, with a couple of rough edges
The core workflow is well thought through. Some of the settings are buried.
Loved
Integrations
Complaints
Occasional slow support
Replaced two tools with this
Does what it says. The onboarding was better than I expected for the price.
Loved
Reporting
Complaints
Price at the top tier
Replaced two tools with this
The templates saved us more time than I expected. Small thing, big effect.
Loved
Support responsiveness
Complaints
Documentation
Support is the differentiator
Support answered within a few hours both times I needed them.
Loved
Price
Complaints
Reporting depth
Fine, not flashy
Good value at our size. I would want more depth if we doubled the team.
Loved
Price
Complaints
Reporting depth
Fine, not flashy
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Performance
Complaints
Occasional slow support
Held up as we grew
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Performance
Complaints
Advanced settings are buried
Good fit for a small team
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Reliability
Complaints
Limited integrations
Held up as we grew
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Reliability
Complaints
Price at the top tier
Solid, with a couple of rough edges
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Integrations
Complaints
Occasional slow support
Fine, not flashy
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Ease of use
Complaints
Price at the top tier
Sensible defaults
Does what it says. The onboarding was better than I expected for the price.
Loved
Support responsiveness
Complaints
Occasional slow support
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Recency matters
Recent evidence weighs more, but history stays visible so you can see the trajectory.
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