BetterSaaS

Lanterna

Unclaimed

See production before your customers do.

$29 – $599/moFree tierFounded 2020Web
88

BetterScore

Avg rating

4.7

43 reviews · 35 verified

Would recommend

95%

4★ and above

Resolution rate

100%

2 of 2 problems

Median first response

5h

100% of problems answered

Open problems

0

0 users affected

About

Lanterna combines error monitoring with release markers, so a regression is attributed to the deploy that caused it.

Use-case ranks

A product can rank very differently depending on the job it is being judged for.

#1
Observability Tools

high confidence · 43 reviews in this job · fit 92

▲ 1 vs last period
88

Score breakdown

How the BetterScore of 88 in Observability Tools is composed.

User satisfaction90 · 25% weight

Verified rating, recommendation rate, sentiment

Problem resolution90 · 20% weight

Resolved rate, response speed, user confirmation

Review trust89 · 15% weight

Verified users, depth, anomaly checks

Use-case fit92 · 15% weight

Primary-use votes, workflow match

Community activity78 · 10% weight

Helpful replies, Q&A, founder participation

Product momentum85 · 10% weight

Recent improvements, sentiment trend, release activity

Popularity81 · 5% weight

Follows, saves, likes, qualified profile visits

Confidence: high. Sponsored placements contribute zero points to this score.

Loved for, and complained about

Themes extracted from verified review pros and cons.

Loved for

  • · Integrations
  • · Performance
  • · Reporting
  • · Ease of use
  • · Reliability
  • · Onboarding
  • · Support responsiveness
  • · Price

Common complaints

  • · Mobile experience
  • · Price at the top tier
  • · Occasional slow support
  • · Reporting depth
  • · Advanced settings are buried
  • · Documentation
  • · Limited integrations

Problems

The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.

All 2 problems →

Open

0

Resolved

2

User-confirmed

2

Median resolution

12d

Reviews

35 of 43 reviews come from verified users.

All reviews →

4.7

43 reviews

5★
34
4★
7
3★
2
2★
0
1★
0
Lucia VegaVerified user2mo ago
for Observability Tools

Good fit for a small team

The API is clean and documented, which made our integration a one-day job.

Loved

Integrations

Complaints

Mobile experience

1 found this helpful
Rhea MoreauVerified user2mo ago
for Observability Tools

Sensible defaults

The core workflow is well thought through. Some of the settings are buried.

Loved

Performance

Complaints

Price at the top tier

4 found this helpful
Sofia CostaVerified user3mo ago
for Observability Tools

Solid, with a couple of rough edges

Does what it says. The onboarding was better than I expected for the price.

Loved

Reporting

2 found this helpful
Rania AndersenVerified user3mo ago
for Observability Tools

Does the job without drama

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Performance

Complaints

Price at the top tier

7 found this helpful