BetterSaaS

BetterReviews

Cascade reviews

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

25

Reviews in view

25

Verified

4.4

Average rating

81%

Platform verified rate

Sam OduyaVerified user1mo ago
for Marketing Automation

Warehouse-native audiences are the differentiator

Audiences are defined in our warehouse, not duplicated in their tool. Branch-level experiments finally let us prove journey changes.

Loved

Warehouse-native, experimentation

Complaints

Steeper setup

26 found this helpful
Tomas IyerVerified user1mo ago
for Marketing Automation

Replaced two tools with this

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Support responsiveness

Complaints

Limited integrations

6 found this helpful
Tomas NowakVerified user1mo ago
for Marketing Automation

Replaced two tools with this

The API is clean and documented, which made our integration a one-day job.

Loved

Onboarding

2 found this helpful
Elena OkoyeVerified user2mo ago
for Marketing Automation

Fine, not flashy

The reporting finally gave our lead something to take into the monthly review.

Loved

Ease of use

7 found this helpful
Rafael BauerVerified user2mo ago
for Marketing Automation

Straightforward and fast

Good value at our size. I would want more depth if we doubled the team.

Loved

Onboarding

Complaints

Occasional slow support

2 found this helpful
Jonas BakkerVerified user2mo ago
for Marketing Automation

Sensible defaults

Migration was smoother than the last two tools we tried. Data came across intact.

Loved

Support responsiveness

Complaints

Reporting depth

7 found this helpful
Rania AndersenVerified user3mo ago
for Marketing Automation

Does the job without drama

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Performance

Complaints

Mobile experience

2 found this helpful
Zara OseiVerified user4mo ago
for Marketing Automation

Does the job without drama

The core workflow is well thought through. Some of the settings are buried.

Loved

Price

Complaints

Price at the top tier

0 found this helpful
Mateo TanakaVerified user4mo ago
for Marketing Automation

Held up as we grew

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Onboarding

Complaints

Mobile experience

4 found this helpful
Anya MensahVerified user4mo ago
for Marketing Automation

Solid, with a couple of rough edges

Good value at our size. I would want more depth if we doubled the team.

Loved

Ease of use

Complaints

Mobile experience

6 found this helpful
Vera DuarteVerified user4mo ago
for Marketing Automation

Straightforward and fast

The templates saved us more time than I expected. Small thing, big effect.

Loved

Performance

Complaints

Mobile experience

5 found this helpful
Ondine MensahVerified user6mo ago
for Marketing Automation

Better than what we left

The core workflow is well thought through. Some of the settings are buried.

Loved

Onboarding

Complaints

Price at the top tier

8 found this helpful
Felix MarquesVerified user6mo ago
for Marketing Automation

Straightforward and fast

Does what it says. The onboarding was better than I expected for the price.

Loved

Onboarding

Complaints

Documentation

3 found this helpful
Elena RossiVerified user7mo ago
for Marketing Automation

Does the job without drama

We had one billing mix-up which was corrected the same week without argument.

Loved

Reporting

7 found this helpful
Bruno BergVerified user8mo ago
for Marketing Automation

Better than what we left

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Ease of use

Complaints

Documentation

6 found this helpful
Vera LarsenVerified user8mo ago
for Marketing Automation

Good fit for a small team

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Price

Complaints

Mobile experience

3 found this helpful
Karim LindqvistVerified user9mo ago
for Marketing Automation

Solid, with a couple of rough edges

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Support responsiveness

Complaints

Occasional slow support

2 found this helpful
Mira FerreiraVerified user11mo ago
for Marketing Automation

Replaced two tools with this

The core workflow is well thought through. Some of the settings are buried.

Loved

Price

7 found this helpful
Dmitri OseiVerified user11mo ago
for Marketing Automation

Better than what we left

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Ease of use

Complaints

Occasional slow support

5 found this helpful
Paulo IvanovVerified user11mo ago
for Marketing Automation

Sensible defaults

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Reporting

Complaints

Limited integrations

3 found this helpful
Ivy HaddadVerified user1y ago
for Marketing Automation

Does the job without drama

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Price

Complaints

Mobile experience

0 found this helpful
Kwame OkoyeVerified user1y ago
for Marketing Automation

Better than what we left

Does what it says. The onboarding was better than I expected for the price.

Loved

Price

Complaints

Limited integrations

1 found this helpful
Ines LarsenVerified user1y ago
for Marketing Automation

Solid, with a couple of rough edges

The templates saved us more time than I expected. Small thing, big effect.

Loved

Support responsiveness

Complaints

Mobile experience

0 found this helpful
Rafael OkoyeVerified user1y ago
for Marketing Automation

Solid, with a couple of rough edges

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Reliability

Complaints

Price at the top tier

0 found this helpful

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