BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

19

Problems in view

76%

Platform resolution rate

10h

Median first response

413

Users affected

Confirmed resolvedcriticalBillingQuilltide

Paid post paywall renders below the fold on iOS Safari

The paywall block appears after the full post body on iOS Safari, so the whole article is readable for free.

38 also affectedReported 4mo agoResponded 4mo agoUser-confirmed May 10, 2026
Confirmed resolvedcriticalBugPingdesk

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

21 also affectedReported 4mo agoResponded 4mo agoUser-confirmed May 15, 2026
Confirmed resolvedcriticalAuthPostloop

Two-factor reset email never arrives on custom domains

Users on a company domain with a strict DMARC policy do not receive the 2FA reset email. Support had to reset manually.

22 also affectedReported 5mo agoResponded 5mo agoUser-confirmed Apr 13, 2026
Confirmed resolvedcriticalAuthPagewise

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

36 also affectedReported 5mo agoResponded 5mo agoUser-confirmed Apr 7, 2026
Confirmed resolvedcriticalBugBenchmarq

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

9 also affectedReported 5mo agoResponded 5mo agoUser-confirmed Apr 30, 2026
Confirmed resolvedcriticalDataDeskwise

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

10 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 6, 2026
Confirmed resolvedcriticalPerformanceModelyard

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

39 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Mar 13, 2026
Confirmed resolvedcriticalIntegrationsEchotext

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

23 also affectedReported 8mo agoResponded 8mo agoUser-confirmed Jan 27, 2026
Confirmed resolvedcriticalDataInkhouse

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

2 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Jan 3, 2026
Confirmed resolvedcriticalUIWagebase

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

26 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 13, 2025
Confirmed resolvedcriticalIntegrationsLayerkit

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

18 also affectedReported 10mo agoResponded 10mo agoUser-confirmed Dec 17, 2025
Confirmed resolvedcriticalBugPlotkit

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

7 also affectedReported 11mo agoResponded 11mo agoUser-confirmed Oct 16, 2025
Confirmed resolvedcriticalPermissionsSignalpeak

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

14 also affectedReported 1y agoResponded 11mo agoUser-confirmed Oct 2, 2025
Confirmed resolvedcriticalDataDraftboard

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

14 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 19, 2025
Confirmed resolvedcriticalAPICanvasly

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

26 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 4, 2025
Confirmed resolvedcriticalDataCritique

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

32 also affectedReported 1y agoResponded 1y agoUser-confirmed Aug 12, 2025
Confirmed resolvedcriticalBugModelyard

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

32 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 5, 2025
Confirmed resolvedcriticalDataBoardwalk

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

35 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 4, 2025
Confirmed resolvedcriticalAuthCoilbase

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

9 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 18, 2025

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%