BetterSaaS

BetterReviews

Reviews, tied to the job they were written for

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

45

Reviews in view

45

Verified

4.7

Average rating

81%

Platform verified rate

Nils BauerVerified user1mo ago
Testfieldfor User Research

Held up as we grew

Good product held back slightly by thin documentation on the advanced features.

Loved

Ease of use

Complaints

Advanced settings are buried

4 found this helpful
Nils BauerVerified user4mo ago
Insightlabfor User Research

Held up as we grew

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Integrations

5 found this helpful
Piotr PetrovVerified user4mo ago
Insightlabfor User Research

Replaced two tools with this

Good product held back slightly by thin documentation on the advanced features.

Loved

Performance

7 found this helpful
Alex WeberVerified user5mo ago
Testfieldfor User Research

Replaced two tools with this

The reporting finally gave our lead something to take into the monthly review.

Loved

Integrations

Complaints

Mobile experience

3 found this helpful
Sanne FerreiraVerified user5mo ago
Insightlabfor User Research

Straightforward and fast

Migration was smoother than the last two tools we tried. Data came across intact.

Loved

Integrations

Complaints

Limited integrations

5 found this helpful
Rafael BauerVerified user6mo ago
Insightlabfor User Research

Sensible defaults

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Integrations

Complaints

Limited integrations

5 found this helpful
Ondine TanakaVerified user6mo ago
Testfieldfor User Research

Good fit for a small team

Support answered within a few hours both times I needed them.

Loved

Support responsiveness

Complaints

Documentation

7 found this helpful
Freya HoffmanVerified user6mo ago
Asklyfor User Research

Worth the switch

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Reporting

Complaints

Limited integrations

8 found this helpful
Ondine LarsenVerified user7mo ago
Testfieldfor User Research

Better than what we left

The reporting finally gave our lead something to take into the monthly review.

Loved

Ease of use

Complaints

Mobile experience

7 found this helpful
Hana LarsenVerified user7mo ago
Insightlabfor User Research

Fine, not flashy

We had one billing mix-up which was corrected the same week without argument.

Loved

Performance

Complaints

Documentation

2 found this helpful
Zara OseiVerified user8mo ago
Insightlabfor User Research

Good fit for a small team

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Price

Complaints

Advanced settings are buried

2 found this helpful
Ondine HaddadVerified user9mo ago
Insightlabfor User Research

Good fit for a small team

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Price

Complaints

Advanced settings are buried

6 found this helpful
Clara TanakaVerified user9mo ago
Testfieldfor User Research

Support is the differentiator

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Onboarding

1 found this helpful
Kwame OseiVerified user9mo ago
Asklyfor User Research

Fine, not flashy

The API is clean and documented, which made our integration a one-day job.

Loved

Reporting

Complaints

Limited integrations

2 found this helpful
Priya SilveiraVerified user9mo ago
Asklyfor User Research

Straightforward and fast

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Reporting

Complaints

Reporting depth

4 found this helpful
Elena SilveiraVerified user9mo ago
Insightlabfor User Research

Solid, with a couple of rough edges

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Performance

Complaints

Occasional slow support

2 found this helpful
Freya MoreauVerified user9mo ago
Insightlabfor User Research

Solid, with a couple of rough edges

Migration was smoother than the last two tools we tried. Data came across intact.

Loved

Integrations

Complaints

Limited integrations

1 found this helpful
Paulo IvanovVerified user10mo ago
Testfieldfor User Research

Worth the switch

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Performance

Complaints

Reporting depth

4 found this helpful
Lucia MarquesVerified user10mo ago
Testfieldfor User Research

Solid, with a couple of rough edges

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Onboarding

Complaints

Occasional slow support

7 found this helpful
Rhea MarquesVerified user10mo ago
Insightlabfor User Research

Solid, with a couple of rough edges

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Price

Complaints

Mobile experience

4 found this helpful
Lucia WeberVerified user10mo ago
Testfieldfor User Research

Good fit for a small team

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Ease of use

7 found this helpful
Felix ChenVerified user10mo ago
Testfieldfor User Research

Good fit for a small team

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Support responsiveness

Complaints

Limited integrations

7 found this helpful
Mateo MoreauVerified user10mo ago
Insightlabfor User Research

Does the job without drama

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Performance

Complaints

Price at the top tier

3 found this helpful
Felix CostaVerified user11mo ago
Asklyfor User Research

Support is the differentiator

The templates saved us more time than I expected. Small thing, big effect.

Loved

Reporting

Complaints

Reporting depth

8 found this helpful

Showing 24 of 45 reviews. Narrow by job or product to see more.

How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.

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