BetterReviews
Backlogic reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
18
Reviews in view
18
Verified
4.7
Average rating
81%
Platform verified rate
Support is the differentiator
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reporting
Fine, not flashy
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Performance
Complaints
Price at the top tier
Good fit for a small team
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Reporting
Complaints
Documentation
Support is the differentiator
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Mobile experience
Fine, not flashy
We had one billing mix-up which was corrected the same week without argument.
Loved
Support responsiveness
Complaints
Limited integrations
Good fit for a small team
Good product held back slightly by thin documentation on the advanced features.
Loved
Reporting
Complaints
Occasional slow support
Worth the switch
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Integrations
Complaints
Reporting depth
Straightforward and fast
The core workflow is well thought through. Some of the settings are buried.
Loved
Onboarding
Complaints
Occasional slow support
Replaced two tools with this
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Ease of use
Complaints
Mobile experience
Fine, not flashy
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Reporting
Complaints
Limited integrations
Solid, with a couple of rough edges
The reporting finally gave our lead something to take into the monthly review.
Loved
Reliability
Complaints
Documentation
Sensible defaults
The templates saved us more time than I expected. Small thing, big effect.
Loved
Reliability
Complaints
Price at the top tier
Does the job without drama
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Reporting
Complaints
Occasional slow support
Does the job without drama
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Performance
Complaints
Occasional slow support
Reliable day to day
Good value at our size. I would want more depth if we doubled the team.
Loved
Onboarding
Complaints
Mobile experience
Replaced two tools with this
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Reliability
Complaints
Mobile experience
Sensible defaults
The API is clean and documented, which made our integration a one-day job.
Loved
Reliability
Complaints
Mobile experience
Fine, not flashy
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Ease of use
Complaints
Limited integrations
How reviews are weighted
Volume raises confidence. It does not overpower quality.
Verified beats anonymous
Work-email and billing verification carry materially more weight than an unverified account.
Reputation compounds
Reviewers whose contributions are consistently marked helpful influence the score more.
Recency matters
Recent evidence weighs more, but history stays visible so you can see the trajectory.
Bursts get flagged
Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.