Backlogic
UnclaimedA backlog that stays groomed.
BetterScore
Avg rating
4.3
25 reviews · 22 verified
Would recommend
84%
4★ and above
Resolution rate
100%
2 of 2 problems
Median first response
20h
100% of problems answered
Open problems
0
0 users affected
About
Backlogic ages and clusters stale issues automatically, so grooming becomes a review of proposals rather than a full re-read.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
medium confidence · 25 reviews in this job · fit 88
Score breakdown
How the BetterScore of 82.6 in Issue Tracking is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Reporting
- · Performance
- · Onboarding
- · Price
- · Support responsiveness
- · Integrations
- · Ease of use
- · Reliability
Common complaints
- · Price at the top tier
- · Documentation
- · Occasional slow support
- · Mobile experience
- · Limited integrations
- · Reporting depth
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
0
Resolved
2
User-confirmed
1
Median resolution
31d
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Reviews
22 of 25 reviews come from verified users.
4.3
25 reviews
Support is the differentiator
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reporting
Fine, not flashy
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Performance
Complaints
Price at the top tier
Good fit for a small team
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Reporting
Complaints
Documentation
Good fit for a small team
Support answered within a few hours both times I needed them.
Loved
Onboarding
Complaints
Documentation