OpenmediumSupportProblem #9
Billing question unanswered for nine days
Serptide
0% of problems resolved · median first response 5d
Raised a question about a duplicate invoice on 3 May. First response arrived 12 May and referenced a different account.
Environment
Web · Chrome 141
Response timeline
Every state change is public, including the company's reasoning.
Reported
May 3, 2026Priya Nandan reported this problem as a verified user.
Comment from June Park
May 11, 2026Same here — two weeks for a billing reply in April. Escalating through the account manager is the only reliable path.