BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

Browse products

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

Problems in view

76%

Platform resolution rate

10h

Median first response

131

Users affected

AcknowledgedmediumPermissionsPostloop

Editor role cannot reschedule a post they created

An editor can create and submit a post but cannot move it once it is approved, which forces an admin into every small timing change.

34 also affectedReported 9d agoResponded 7d ago

Fix plannedmediumAlgorithmTidewave

Send-time model recommends 03:00 for low-volume accounts

Accounts under 500 followers get recommendations in the middle of the night because the sample is too small.

17 also affectedReported 22d agoResponded 21d ago

Fix plannedmediumUIPostloop

Instagram carousel previews show the wrong crop

The preview applies a 1:1 crop even when the post is set to 4:5, so approvers sign off on a framing that is not what publishes.

28 also affectedReported 1mo agoResponded 1mo ago

Confirmed resolvedmediumDataCadence

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

21 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 28, 2026

Confirmed resolvedmediumUICadence

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

31 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Feb 23, 2026

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%

Cadence

4 problems · 3 resolved

75%

Queuely

4 problems · 2 resolved

50%

Bramble

1 problems · 0 resolved

Tidewave

1 problems · 0 resolved

Sendhaven

2 problems · 1 resolved

50%

Mailglow

1 problems · 0 resolved

Emberly

3 problems · 1 resolved

33%

Quilltide

2 problems · 2 resolved

100%

Inkhouse

3 problems · 1 resolved

33%

Rankforge

2 problems · 1 resolved

50%

Serptide

2 problems · 0 resolved

Northstar SEO

4 problems · 4 resolved

100%

Lumen Analytics

1 problems · 0 resolved

Plotpoint

1 problems · 1 resolved

100%

Tallyhawk

4 problems · 4 resolved

100%

Landkit

2 problems · 2 resolved

100%

Foldover

2 problems · 2 resolved

100%

Formcraft

1 problems · 1 resolved

100%

Askly

4 problems · 3 resolved

75%

Pulsegraph

2 problems · 2 resolved

100%

Reachlab

4 problems · 4 resolved

100%

Shortline

1 problems · 1 resolved

100%

Linkyard

3 problems · 3 resolved

100%

Flowmint

1 problems · 0 resolved

Cascade

4 problems · 3 resolved

75%

Relayline

4 problems · 1 resolved

25%

Coilbase

2 problems · 1 resolved

50%

Pipetrail

4 problems · 4 resolved

100%

Prospectly

3 problems · 2 resolved

67%

Seedlist

2 problems · 1 resolved

50%

Trackwell

4 problems · 4 resolved

100%

Gridwork

4 problems · 2 resolved

50%

Beacon

4 problems · 3 resolved

75%

Notewell

3 problems · 3 resolved

100%

Slate

3 problems · 3 resolved

100%

Threadline

2 problems · 1 resolved

50%

Huddleboard

3 problems · 3 resolved

100%

Loopspace

3 problems · 2 resolved

67%

Commons

4 problems · 3 resolved

75%

Reviewline

4 problems · 3 resolved

75%

Patchwork

4 problems · 2 resolved

50%

Critique

4 problems · 3 resolved

75%

Tracepoint

3 problems · 2 resolved

67%

Backlogic

2 problems · 2 resolved

100%

Ticketwell

2 problems · 2 resolved

100%

Lanterna

2 problems · 2 resolved

100%

Signalpeak

4 problems · 4 resolved

100%

Tracewell

4 problems · 3 resolved

75%

Draftboard

3 problems · 2 resolved

67%

Pixelforge

4 problems · 3 resolved

75%

Layerkit

4 problems · 1 resolved

25%

Canvasly

3 problems · 2 resolved

67%

Whiteroom

2 problems · 1 resolved

50%

Boardwalk

2 problems · 2 resolved

100%

Insightlab

2 problems · 2 resolved

100%

Testfield

2 problems · 2 resolved

100%

Promptforge

2 problems · 2 resolved

100%

Chainhouse

3 problems · 2 resolved

67%

Modelyard

3 problems · 3 resolved

100%

Evalspace

2 problems · 2 resolved

100%

Benchmarq

4 problems · 2 resolved

50%

Scriptly

2 problems · 1 resolved

50%

Verbatim

4 problems · 2 resolved

50%

Echotext

4 problems · 4 resolved

100%

Metricbase

2 problems · 2 resolved

100%

Cubely

3 problems · 3 resolved

100%

Chartwright

4 problems · 4 resolved

100%

Plotkit

4 problems · 4 resolved

100%

Pagewise

3 problems · 3 resolved

100%

Ledgerly

3 problems · 3 resolved

100%

Balancebook

3 problems · 3 resolved

100%

Figureworks

2 problems · 1 resolved

50%

Billwave

3 problems · 3 resolved

100%

Duebox

3 problems · 3 resolved

100%

Payline

3 problems · 3 resolved

100%

Wagebase

4 problems · 4 resolved

100%

Deskwise

3 problems · 3 resolved

100%

Replybox

3 problems · 2 resolved

67%

Chatline

3 problems · 3 resolved

100%

Pingdesk

3 problems · 2 resolved

67%

Docubase

4 problems · 2 resolved

50%

Wikiwell

2 problems · 1 resolved

50%

Bitpath

2 problems · 2 resolved

100%