BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

Browse products

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

Problems in view

76%

Platform resolution rate

10h

Median first response

Users affected

InvestigatingmediumIntegrationsInkhouse

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

34 also affectedReported 2mo agoResponded 2mo ago

Confirmed resolvedmediumDataQuilltide

Subscriber import stalls above 15k rows

Import sat at 'processing' for four days on a 20k CSV. Support ran it manually and it completed.

14 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 23, 2026

ResolvedmediumDataEmberly

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

19 also affectedReported 8mo agoResponded 8mo ago

OpenmediumPermissionsEmberly

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

13 also affectedReported 11mo agoNo response yet

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%

Cadence

4 problems · 3 resolved

75%

Queuely

4 problems · 2 resolved

50%

Bramble

1 problems · 0 resolved

Tidewave

1 problems · 0 resolved

Sendhaven

2 problems · 1 resolved

50%

Mailglow

1 problems · 0 resolved

Emberly

3 problems · 1 resolved

33%

Quilltide

2 problems · 2 resolved

100%

Inkhouse

3 problems · 1 resolved

33%

Rankforge

2 problems · 1 resolved

50%

Serptide

2 problems · 0 resolved

Northstar SEO

4 problems · 4 resolved

100%

Lumen Analytics

1 problems · 0 resolved

Plotpoint

1 problems · 1 resolved

100%

Tallyhawk

4 problems · 4 resolved

100%

Landkit

2 problems · 2 resolved

100%

Foldover

2 problems · 2 resolved

100%

Formcraft

1 problems · 1 resolved

100%

Askly

4 problems · 3 resolved

75%

Pulsegraph

2 problems · 2 resolved

100%

Reachlab

4 problems · 4 resolved

100%

Shortline

1 problems · 1 resolved

100%

Linkyard

3 problems · 3 resolved

100%

Flowmint

1 problems · 0 resolved

Cascade

4 problems · 3 resolved

75%

Relayline

4 problems · 1 resolved

25%

Coilbase

2 problems · 1 resolved

50%

Pipetrail

4 problems · 4 resolved

100%

Prospectly

3 problems · 2 resolved

67%

Seedlist

2 problems · 1 resolved

50%

Trackwell

4 problems · 4 resolved

100%

Gridwork

4 problems · 2 resolved

50%

Beacon

4 problems · 3 resolved

75%

Notewell

3 problems · 3 resolved

100%

Slate

3 problems · 3 resolved

100%

Threadline

2 problems · 1 resolved

50%

Huddleboard

3 problems · 3 resolved

100%

Loopspace

3 problems · 2 resolved

67%

Commons

4 problems · 3 resolved

75%

Reviewline

4 problems · 3 resolved

75%

Patchwork

4 problems · 2 resolved

50%

Critique

4 problems · 3 resolved

75%

Tracepoint

3 problems · 2 resolved

67%

Backlogic

2 problems · 2 resolved

100%

Ticketwell

2 problems · 2 resolved

100%

Lanterna

2 problems · 2 resolved

100%

Signalpeak

4 problems · 4 resolved

100%

Tracewell

4 problems · 3 resolved

75%

Draftboard

3 problems · 2 resolved

67%

Pixelforge

4 problems · 3 resolved

75%

Layerkit

4 problems · 1 resolved

25%

Canvasly

3 problems · 2 resolved

67%

Whiteroom

2 problems · 1 resolved

50%

Boardwalk

2 problems · 2 resolved

100%

Insightlab

2 problems · 2 resolved

100%

Testfield

2 problems · 2 resolved

100%

Promptforge

2 problems · 2 resolved

100%

Chainhouse

3 problems · 2 resolved

67%

Modelyard

3 problems · 3 resolved

100%

Evalspace

2 problems · 2 resolved

100%

Benchmarq

4 problems · 2 resolved

50%

Scriptly

2 problems · 1 resolved

50%

Verbatim

4 problems · 2 resolved

50%

Echotext

4 problems · 4 resolved

100%

Metricbase

2 problems · 2 resolved

100%

Cubely

3 problems · 3 resolved

100%

Chartwright

4 problems · 4 resolved

100%

Plotkit

4 problems · 4 resolved

100%

Pagewise

3 problems · 3 resolved

100%

Ledgerly

3 problems · 3 resolved

100%

Balancebook

3 problems · 3 resolved

100%

Figureworks

2 problems · 1 resolved

50%

Billwave

3 problems · 3 resolved

100%

Duebox

3 problems · 3 resolved

100%

Payline

3 problems · 3 resolved

100%

Wagebase

4 problems · 4 resolved

100%

Deskwise

3 problems · 3 resolved

100%

Replybox

3 problems · 2 resolved

67%

Chatline

3 problems · 3 resolved

100%

Pingdesk

3 problems · 2 resolved

67%

Docubase

4 problems · 2 resolved

50%

Wikiwell

2 problems · 1 resolved

50%

Bitpath

2 problems · 2 resolved

100%