BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

19

Problems in view

76%

Platform resolution rate

10h

Median first response

395

Users affected

ResolvedmediumAuthPromptforge

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

33 also affectedReported 25d agoResponded 24d ago
ResolvedmediumBugWagebase

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

10 also affectedReported 27d agoResponded 26d ago
ResolvedmediumDataReplybox

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

32 also affectedReported 2mo agoResponded 2mo ago
ResolvedmediumPermissionsBoardwalk

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

22 also affectedReported 3mo agoResponded 2mo ago
ResolvedmediumDataTrackwell

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

15 also affectedReported 3mo agoResponded 3mo ago
ResolvedmediumDataPulsegraph

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

39 also affectedReported 5mo agoResponded 5mo ago
ResolvedmediumDataCommons

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

26 also affectedReported 6mo agoResponded 5mo ago
ResolvedmediumDataMetricbase

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

26 also affectedReported 7mo agoResponded 7mo ago
ResolvedmediumAuthTrackwell

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

3 also affectedReported 8mo agoResponded 8mo ago
ResolvedmediumDataEmberly

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

19 also affectedReported 8mo agoResponded 8mo ago
ResolvedmediumIntegrationsBitpath

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

7 also affectedReported 9mo agoResponded 9mo ago
ResolvedmediumDataDocubase

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

29 also affectedReported 9mo agoResponded 9mo ago
ResolvedmediumPermissionsPixelforge

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

4 also affectedReported 1y agoResponded 1y ago
ResolvedmediumIntegrationsCritique

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

19 also affectedReported 1y agoResponded 1y ago
ResolvedmediumDataCommons

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

27 also affectedReported 1y agoResponded 1y ago
ResolvedmediumSearchTracewell

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

14 also affectedReported 1y agoResponded 1y ago
ResolvedmediumDataPixelforge

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

18 also affectedReported 1y agoResponded 1y ago
ResolvedmediumUIFoldover

Mobile layout breaks on long titles

Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.

15 also affectedReported 1y agoResponded 1y ago
ResolvedmediumAuthPixelforge

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

37 also affectedReported 1y agoResponded 1y ago

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%