BetterProblems
What actually goes wrong
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
12
Problems in view
76%
Platform resolution rate
10h
Median first response
328
Users affected
QR codes generated before June scan to a dead domain
QR codes created on the legacy domain stopped resolving after the domain migration. Printed material is now dead.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Products by support behaviour
Resolution rate over the full problem history.
6 problems · 2 resolved
4 problems · 3 resolved
4 problems · 2 resolved
1 problems · 0 resolved
1 problems · 0 resolved
2 problems · 1 resolved
1 problems · 0 resolved
3 problems · 1 resolved
2 problems · 2 resolved
3 problems · 1 resolved
2 problems · 1 resolved
2 problems · 0 resolved
4 problems · 4 resolved
1 problems · 0 resolved
1 problems · 1 resolved
4 problems · 4 resolved
2 problems · 2 resolved
2 problems · 2 resolved
1 problems · 1 resolved
4 problems · 3 resolved
2 problems · 2 resolved
4 problems · 4 resolved
1 problems · 1 resolved
3 problems · 3 resolved
1 problems · 0 resolved
4 problems · 3 resolved
4 problems · 1 resolved
2 problems · 1 resolved
4 problems · 4 resolved
3 problems · 2 resolved
2 problems · 1 resolved
4 problems · 4 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 3 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
4 problems · 4 resolved
4 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 1 resolved
3 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
3 problems · 2 resolved
3 problems · 3 resolved
2 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
4 problems · 2 resolved
4 problems · 4 resolved
2 problems · 2 resolved
3 problems · 3 resolved
4 problems · 4 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 2 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved