Chatline
UnclaimedLive chat that routes to the right human.
BetterScore
Avg rating
4.3
27 reviews · 19 verified
Would recommend
89%
4★ and above
Resolution rate
100%
3 of 3 problems
Median first response
5h
100% of problems answered
Open problems
0
0 users affected
About
Chatline routes on account value and question type, cutting the handoffs that make live chat worse than email.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 85.4 in Live Chat is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Reporting
- · Ease of use
- · Price
- · Performance
- · Reliability
- · Onboarding
- · Integrations
Common complaints
- · Limited integrations
- · Occasional slow support
- · Documentation
- · Price at the top tier
- · Reporting depth
- · Mobile experience
- · Advanced settings are buried
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
0
Resolved
3
User-confirmed
0
Median resolution
5d
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Reviews
19 of 27 reviews come from verified users.
4.3
27 reviews
Replaced two tools with this
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Reporting
Complaints
Limited integrations
Held up as we grew
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Ease of use
Complaints
Occasional slow support
Straightforward and fast
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Price
Complaints
Documentation
Better than what we left
The API is clean and documented, which made our integration a one-day job.
Loved
Ease of use
Complaints
Price at the top tier