Pingdesk
UnclaimedChat, bots and handoff without the bloat.
BetterScore
Avg rating
4.5
22 reviews · 17 verified
Would recommend
91%
4★ and above
Resolution rate
67%
2 of 3 problems
Median first response
16h
100% of problems answered
Open problems
1
21 users affected
About
Pingdesk keeps the widget light and the bot honest, handing to a human the moment it stops being useful.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 82.9 in Live Chat is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Integrations
- · Support responsiveness
- · Reliability
- · Performance
- · Reporting
- · Ease of use
- · Price
- · Onboarding
Common complaints
- · Occasional slow support
- · Reporting depth
- · Limited integrations
- · Documentation
- · Mobile experience
- · Price at the top tier
- · Advanced settings are buried
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
2
User-confirmed
2
Median resolution
19d
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Reviews
17 of 22 reviews come from verified users.
4.5
22 reviews
Sensible defaults
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Integrations
Complaints
Occasional slow support
Fine, not flashy
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Support responsiveness
Complaints
Occasional slow support
Reliable day to day
Does what it says. The onboarding was better than I expected for the price.
Loved
Reliability
Worth the switch
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Support responsiveness
Complaints
Reporting depth