BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

Browse products

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

Problems in view

76%

Platform resolution rate

10h

Median first response

Users affected

ResolvedlowUIChartwright

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

27 also affectedReported 4mo agoResponded 4mo ago

Confirmed resolvedlowDataChartwright

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

34 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 27, 2025

Confirmed resolvedlowAPIPlotkit

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

11 also affectedReported 1y agoResponded 1y agoUser-confirmed Aug 2, 2025

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%

Cadence

4 problems · 3 resolved

75%

Queuely

4 problems · 2 resolved

50%

Bramble

1 problems · 0 resolved

Tidewave

1 problems · 0 resolved

Sendhaven

2 problems · 1 resolved

50%

Mailglow

1 problems · 0 resolved

Emberly

3 problems · 1 resolved

33%

Quilltide

2 problems · 2 resolved

100%

Inkhouse

3 problems · 1 resolved

33%

Rankforge

2 problems · 1 resolved

50%

Serptide

2 problems · 0 resolved

Northstar SEO

4 problems · 4 resolved

100%

Lumen Analytics

1 problems · 0 resolved

Plotpoint

1 problems · 1 resolved

100%

Tallyhawk

4 problems · 4 resolved

100%

Landkit

2 problems · 2 resolved

100%

Foldover

2 problems · 2 resolved

100%

Formcraft

1 problems · 1 resolved

100%

Askly

4 problems · 3 resolved

75%

Pulsegraph

2 problems · 2 resolved

100%

Reachlab

4 problems · 4 resolved

100%

Shortline

1 problems · 1 resolved

100%

Linkyard

3 problems · 3 resolved

100%

Flowmint

1 problems · 0 resolved

Cascade

4 problems · 3 resolved

75%

Relayline

4 problems · 1 resolved

25%

Coilbase

2 problems · 1 resolved

50%

Pipetrail

4 problems · 4 resolved

100%

Prospectly

3 problems · 2 resolved

67%

Seedlist

2 problems · 1 resolved

50%

Trackwell

4 problems · 4 resolved

100%

Gridwork

4 problems · 2 resolved

50%

Beacon

4 problems · 3 resolved

75%

Notewell

3 problems · 3 resolved

100%

Slate

3 problems · 3 resolved

100%

Threadline

2 problems · 1 resolved

50%

Huddleboard

3 problems · 3 resolved

100%

Loopspace

3 problems · 2 resolved

67%

Commons

4 problems · 3 resolved

75%

Reviewline

4 problems · 3 resolved

75%

Patchwork

4 problems · 2 resolved

50%

Critique

4 problems · 3 resolved

75%

Tracepoint

3 problems · 2 resolved

67%

Backlogic

2 problems · 2 resolved

100%

Ticketwell

2 problems · 2 resolved

100%

Lanterna

2 problems · 2 resolved

100%

Signalpeak

4 problems · 4 resolved

100%

Tracewell

4 problems · 3 resolved

75%

Draftboard

3 problems · 2 resolved

67%

Pixelforge

4 problems · 3 resolved

75%

Layerkit

4 problems · 1 resolved

25%

Canvasly

3 problems · 2 resolved

67%

Whiteroom

2 problems · 1 resolved

50%

Boardwalk

2 problems · 2 resolved

100%

Insightlab

2 problems · 2 resolved

100%

Testfield

2 problems · 2 resolved

100%

Promptforge

2 problems · 2 resolved

100%

Chainhouse

3 problems · 2 resolved

67%

Modelyard

3 problems · 3 resolved

100%

Evalspace

2 problems · 2 resolved

100%

Benchmarq

4 problems · 2 resolved

50%

Scriptly

2 problems · 1 resolved

50%

Verbatim

4 problems · 2 resolved

50%

Echotext

4 problems · 4 resolved

100%

Metricbase

2 problems · 2 resolved

100%

Cubely

3 problems · 3 resolved

100%

Chartwright

4 problems · 4 resolved

100%

Plotkit

4 problems · 4 resolved

100%

Pagewise

3 problems · 3 resolved

100%

Ledgerly

3 problems · 3 resolved

100%

Balancebook

3 problems · 3 resolved

100%

Figureworks

2 problems · 1 resolved

50%

Billwave

3 problems · 3 resolved

100%

Duebox

3 problems · 3 resolved

100%

Payline

3 problems · 3 resolved

100%

Wagebase

4 problems · 4 resolved

100%

Deskwise

3 problems · 3 resolved

100%

Replybox

3 problems · 2 resolved

67%

Chatline

3 problems · 3 resolved

100%

Pingdesk

3 problems · 2 resolved

67%

Docubase

4 problems · 2 resolved

50%

Wikiwell

2 problems · 1 resolved

50%

Bitpath

2 problems · 2 resolved

100%