BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

Browse products

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

Problems in view

76%

Platform resolution rate

10h

Median first response

Users affected

Confirmed resolvedcriticalBillingQuilltide

Paid post paywall renders below the fold on iOS Safari

The paywall block appears after the full post body on iOS Safari, so the whole article is readable for free.

38 also affectedReported 4mo agoResponded 4mo agoUser-confirmed May 10, 2026

Confirmed resolvedcriticalDataInkhouse

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

2 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Jan 3, 2026

Not reproduciblecriticalUIInkhouse

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

25 also affectedReported 11mo agoNo response yet

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%

Cadence

4 problems · 3 resolved

75%

Queuely

4 problems · 2 resolved

50%

Bramble

1 problems · 0 resolved

Tidewave

1 problems · 0 resolved

Sendhaven

2 problems · 1 resolved

50%

Mailglow

1 problems · 0 resolved

Emberly

3 problems · 1 resolved

33%

Quilltide

2 problems · 2 resolved

100%

Inkhouse

3 problems · 1 resolved

33%

Rankforge

2 problems · 1 resolved

50%

Serptide

2 problems · 0 resolved

Northstar SEO

4 problems · 4 resolved

100%

Lumen Analytics

1 problems · 0 resolved

Plotpoint

1 problems · 1 resolved

100%

Tallyhawk

4 problems · 4 resolved

100%

Landkit

2 problems · 2 resolved

100%

Foldover

2 problems · 2 resolved

100%

Formcraft

1 problems · 1 resolved

100%

Askly

4 problems · 3 resolved

75%

Pulsegraph

2 problems · 2 resolved

100%

Reachlab

4 problems · 4 resolved

100%

Shortline

1 problems · 1 resolved

100%

Linkyard

3 problems · 3 resolved

100%

Flowmint

1 problems · 0 resolved

Cascade

4 problems · 3 resolved

75%

Relayline

4 problems · 1 resolved

25%

Coilbase

2 problems · 1 resolved

50%

Pipetrail

4 problems · 4 resolved

100%

Prospectly

3 problems · 2 resolved

67%

Seedlist

2 problems · 1 resolved

50%

Trackwell

4 problems · 4 resolved

100%

Gridwork

4 problems · 2 resolved

50%

Beacon

4 problems · 3 resolved

75%

Notewell

3 problems · 3 resolved

100%

Slate

3 problems · 3 resolved

100%

Threadline

2 problems · 1 resolved

50%

Huddleboard

3 problems · 3 resolved

100%

Loopspace

3 problems · 2 resolved

67%

Commons

4 problems · 3 resolved

75%

Reviewline

4 problems · 3 resolved

75%

Patchwork

4 problems · 2 resolved

50%

Critique

4 problems · 3 resolved

75%

Tracepoint

3 problems · 2 resolved

67%

Backlogic

2 problems · 2 resolved

100%

Ticketwell

2 problems · 2 resolved

100%

Lanterna

2 problems · 2 resolved

100%

Signalpeak

4 problems · 4 resolved

100%

Tracewell

4 problems · 3 resolved

75%

Draftboard

3 problems · 2 resolved

67%

Pixelforge

4 problems · 3 resolved

75%

Layerkit

4 problems · 1 resolved

25%

Canvasly

3 problems · 2 resolved

67%

Whiteroom

2 problems · 1 resolved

50%

Boardwalk

2 problems · 2 resolved

100%

Insightlab

2 problems · 2 resolved

100%

Testfield

2 problems · 2 resolved

100%

Promptforge

2 problems · 2 resolved

100%

Chainhouse

3 problems · 2 resolved

67%

Modelyard

3 problems · 3 resolved

100%

Evalspace

2 problems · 2 resolved

100%

Benchmarq

4 problems · 2 resolved

50%

Scriptly

2 problems · 1 resolved

50%

Verbatim

4 problems · 2 resolved

50%

Echotext

4 problems · 4 resolved

100%

Metricbase

2 problems · 2 resolved

100%

Cubely

3 problems · 3 resolved

100%

Chartwright

4 problems · 4 resolved

100%

Plotkit

4 problems · 4 resolved

100%

Pagewise

3 problems · 3 resolved

100%

Ledgerly

3 problems · 3 resolved

100%

Balancebook

3 problems · 3 resolved

100%

Figureworks

2 problems · 1 resolved

50%

Billwave

3 problems · 3 resolved

100%

Duebox

3 problems · 3 resolved

100%

Payline

3 problems · 3 resolved

100%

Wagebase

4 problems · 4 resolved

100%

Deskwise

3 problems · 3 resolved

100%

Replybox

3 problems · 2 resolved

67%

Chatline

3 problems · 3 resolved

100%

Pingdesk

3 problems · 2 resolved

67%

Docubase

4 problems · 2 resolved

50%

Wikiwell

2 problems · 1 resolved

50%

Bitpath

2 problems · 2 resolved

100%