BetterSaaS

BetterReviews

Emberly reviews

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

34

Reviews in view

34

Verified

4.6

Average rating

81%

Platform verified rate

Dev RaoVerified user25d ago
for Email Marketing

Send-based pricing suits a dormant list

Half our list is seasonal. Paying per send rather than per contact cut our bill by about sixty percent. Automations are simple but adequate.

Loved

Pricing model

Complaints

Shallow automations

23 found this helpful
Ondine RossiVerified user1mo ago
for Email Marketing

Support is the differentiator

Good value at our size. I would want more depth if we doubled the team.

Loved

Ease of use

6 found this helpful
Callum CostaVerified user1mo ago
for Newsletter Platforms

Sensible defaults

A few rough edges in the UI, but the underlying engine is dependable.

Loved

Price

Complaints

Price at the top tier

3 found this helpful
Ines LindqvistVerified user2mo ago
for Email Marketing

Good fit for a small team

A few rough edges in the UI, but the underlying engine is dependable.

Loved

Price

Complaints

Price at the top tier

7 found this helpful
Sanne MoreauVerified user2mo ago
for Email Marketing

Straightforward and fast

A few rough edges in the UI, but the underlying engine is dependable.

Loved

Integrations

6 found this helpful
Sanne WeberVerified user3mo ago
for Newsletter Platforms

Replaced two tools with this

The core workflow is well thought through. Some of the settings are buried.

Loved

Reporting

Complaints

Advanced settings are buried

6 found this helpful
Leila LindqvistVerified user5mo ago
for Email Marketing

Worth the switch

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Reliability

Complaints

Occasional slow support

6 found this helpful
Yuki TanakaVerified user5mo ago
for Email Marketing

Better than what we left

Support answered within a few hours both times I needed them.

Loved

Price

Complaints

Documentation

4 found this helpful
Piotr SilveiraVerified user6mo ago
for Email Marketing

Sensible defaults

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Ease of use

Complaints

Reporting depth

1 found this helpful
Dmitri NowakVerified user6mo ago
for Email Marketing

Does the job without drama

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Price

Complaints

Reporting depth

6 found this helpful
Nils OkoyeVerified user7mo ago
for Email Marketing

Sensible defaults

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Integrations

Complaints

Documentation

6 found this helpful
Sofia MoreauVerified user7mo ago
for Email Marketing

Replaced two tools with this

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Reliability

Complaints

Documentation

7 found this helpful
Bruno ChenVerified user8mo ago
for Email Marketing

Worth the switch

The reporting finally gave our lead something to take into the monthly review.

Loved

Reporting

Complaints

Price at the top tier

4 found this helpful
Jonas WeberVerified user9mo ago
for Newsletter Platforms

Better than what we left

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Onboarding

Complaints

Documentation

2 found this helpful
Ivy OseiVerified user9mo ago
for Email Marketing

Straightforward and fast

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Reliability

Complaints

Advanced settings are buried

5 found this helpful
Amara KimVerified user10mo ago
for Newsletter Platforms

Does the job without drama

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Onboarding

Complaints

Limited integrations

3 found this helpful
Piotr HoffmanVerified user10mo ago
for Newsletter Platforms

Fine, not flashy

We had one billing mix-up which was corrected the same week without argument.

Loved

Reliability

Complaints

Reporting depth

6 found this helpful
Karim MensahVerified user10mo ago
for Email Marketing

Does the job without drama

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Integrations

Complaints

Reporting depth

8 found this helpful
Theo MensahVerified user10mo ago
for Newsletter Platforms

Worth the switch

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Reliability

Complaints

Mobile experience

8 found this helpful
Tomas TanakaVerified user11mo ago
for Email Marketing

Replaced two tools with this

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Reliability

Complaints

Limited integrations

5 found this helpful
Ines LindqvistVerified user1y ago
for Newsletter Platforms

Reliable day to day

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Ease of use

Complaints

Reporting depth

5 found this helpful
Dmitri OkoyeVerified user1y ago
for Email Marketing

Better than what we left

The API is clean and documented, which made our integration a one-day job.

Loved

Reliability

Complaints

Occasional slow support

5 found this helpful
Yuki AndersenVerified user1y ago
for Email Marketing

Worth the switch

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Onboarding

Complaints

Documentation

3 found this helpful
Bruno OkoyeVerified user1y ago
for Newsletter Platforms

Reliable day to day

Not perfect, but every problem we have raised got an answer and most got fixed.

Loved

Integrations

1 found this helpful

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How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.