Lucia Andersen
VerifiedCategory Expert@luciaandersen · contributing since Dec 5, 2024
792
Reputation
8
Reviews written
3
Problems reported
29
Helpful votes
Reviews (8)
Fine, not flashy
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Reporting
Complaints
Occasional slow support
Worth the switch
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Performance
Complaints
Mobile experience
Good fit for a small team
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Reporting
Complaints
Reporting depth
Better than what we left
The templates saved us more time than I expected. Small thing, big effect.
Loved
Performance
Complaints
Price at the top tier
Better than what we left
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Price
Complaints
Occasional slow support
Straightforward and fast
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Onboarding
Complaints
Documentation
Fine, not flashy
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Ease of use
Complaints
Price at the top tier
Held up as we grew
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Reliability
Complaints
Reporting depth
Problems reported (3)
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.