BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

Browse products

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

Problems in view

76%

Platform resolution rate

10h

Median first response

124

Users affected

OpenmediumBillingLayerkit

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

38 also affectedReported 2mo agoNo response yet

OpenmediumUIDraftboard

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

27 also affectedReported 9mo agoNo response yet

ResolvedmediumPermissionsPixelforge

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

4 also affectedReported 1y agoResponded 1y ago

ResolvedmediumDataPixelforge

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

18 also affectedReported 1y agoResponded 1y ago

ResolvedmediumAuthPixelforge

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

37 also affectedReported 1y agoResponded 1y ago

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%

Cadence

4 problems · 3 resolved

75%

Queuely

4 problems · 2 resolved

50%

Bramble

1 problems · 0 resolved

Tidewave

1 problems · 0 resolved

Sendhaven

2 problems · 1 resolved

50%

Mailglow

1 problems · 0 resolved

Emberly

3 problems · 1 resolved

33%

Quilltide

2 problems · 2 resolved

100%

Inkhouse

3 problems · 1 resolved

33%

Rankforge

2 problems · 1 resolved

50%

Serptide

2 problems · 0 resolved

Northstar SEO

4 problems · 4 resolved

100%

Lumen Analytics

1 problems · 0 resolved

Plotpoint

1 problems · 1 resolved

100%

Tallyhawk

4 problems · 4 resolved

100%

Landkit

2 problems · 2 resolved

100%

Foldover

2 problems · 2 resolved

100%

Formcraft

1 problems · 1 resolved

100%

Askly

4 problems · 3 resolved

75%

Pulsegraph

2 problems · 2 resolved

100%

Reachlab

4 problems · 4 resolved

100%

Shortline

1 problems · 1 resolved

100%

Linkyard

3 problems · 3 resolved

100%

Flowmint

1 problems · 0 resolved

Cascade

4 problems · 3 resolved

75%

Relayline

4 problems · 1 resolved

25%

Coilbase

2 problems · 1 resolved

50%

Pipetrail

4 problems · 4 resolved

100%

Prospectly

3 problems · 2 resolved

67%

Seedlist

2 problems · 1 resolved

50%

Trackwell

4 problems · 4 resolved

100%

Gridwork

4 problems · 2 resolved

50%

Beacon

4 problems · 3 resolved

75%

Notewell

3 problems · 3 resolved

100%

Slate

3 problems · 3 resolved

100%

Threadline

2 problems · 1 resolved

50%

Huddleboard

3 problems · 3 resolved

100%

Loopspace

3 problems · 2 resolved

67%

Commons

4 problems · 3 resolved

75%

Reviewline

4 problems · 3 resolved

75%

Patchwork

4 problems · 2 resolved

50%

Critique

4 problems · 3 resolved

75%

Tracepoint

3 problems · 2 resolved

67%

Backlogic

2 problems · 2 resolved

100%

Ticketwell

2 problems · 2 resolved

100%

Lanterna

2 problems · 2 resolved

100%

Signalpeak

4 problems · 4 resolved

100%

Tracewell

4 problems · 3 resolved

75%

Draftboard

3 problems · 2 resolved

67%

Pixelforge

4 problems · 3 resolved

75%

Layerkit

4 problems · 1 resolved

25%

Canvasly

3 problems · 2 resolved

67%

Whiteroom

2 problems · 1 resolved

50%

Boardwalk

2 problems · 2 resolved

100%

Insightlab

2 problems · 2 resolved

100%

Testfield

2 problems · 2 resolved

100%

Promptforge

2 problems · 2 resolved

100%

Chainhouse

3 problems · 2 resolved

67%

Modelyard

3 problems · 3 resolved

100%

Evalspace

2 problems · 2 resolved

100%

Benchmarq

4 problems · 2 resolved

50%

Scriptly

2 problems · 1 resolved

50%

Verbatim

4 problems · 2 resolved

50%

Echotext

4 problems · 4 resolved

100%

Metricbase

2 problems · 2 resolved

100%

Cubely

3 problems · 3 resolved

100%

Chartwright

4 problems · 4 resolved

100%

Plotkit

4 problems · 4 resolved

100%

Pagewise

3 problems · 3 resolved

100%

Ledgerly

3 problems · 3 resolved

100%

Balancebook

3 problems · 3 resolved

100%

Figureworks

2 problems · 1 resolved

50%

Billwave

3 problems · 3 resolved

100%

Duebox

3 problems · 3 resolved

100%

Payline

3 problems · 3 resolved

100%

Wagebase

4 problems · 4 resolved

100%

Deskwise

3 problems · 3 resolved

100%

Replybox

3 problems · 2 resolved

67%

Chatline

3 problems · 3 resolved

100%

Pingdesk

3 problems · 2 resolved

67%

Docubase

4 problems · 2 resolved

50%

Wikiwell

2 problems · 1 resolved

50%

Bitpath

2 problems · 2 resolved

100%