BetterProblems
What actually goes wrong
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
2
Problems in view
76%
Platform resolution rate
10h
Median first response
38
Users affected
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Products by support behaviour
Resolution rate over the full problem history.
6 problems · 2 resolved
4 problems · 3 resolved
4 problems · 2 resolved
1 problems · 0 resolved
1 problems · 0 resolved
2 problems · 1 resolved
1 problems · 0 resolved
3 problems · 1 resolved
2 problems · 2 resolved
3 problems · 1 resolved
2 problems · 1 resolved
2 problems · 0 resolved
4 problems · 4 resolved
1 problems · 0 resolved
1 problems · 1 resolved
4 problems · 4 resolved
2 problems · 2 resolved
2 problems · 2 resolved
1 problems · 1 resolved
4 problems · 3 resolved
2 problems · 2 resolved
4 problems · 4 resolved
1 problems · 1 resolved
3 problems · 3 resolved
1 problems · 0 resolved
4 problems · 3 resolved
4 problems · 1 resolved
2 problems · 1 resolved
4 problems · 4 resolved
3 problems · 2 resolved
2 problems · 1 resolved
4 problems · 4 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 3 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
4 problems · 4 resolved
4 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 1 resolved
3 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
3 problems · 2 resolved
3 problems · 3 resolved
2 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
4 problems · 2 resolved
4 problems · 4 resolved
2 problems · 2 resolved
3 problems · 3 resolved
4 problems · 4 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 2 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved