Wikiwell
UnclaimedDocumentation that deflects tickets.
BetterScore
Avg rating
4.4
24 reviews · 15 verified
Would recommend
88%
4★ and above
Resolution rate
50%
1 of 2 problems
Median first response
18h
100% of problems answered
Open problems
1
29 users affected
About
Wikiwell ties article performance to ticket volume, showing which docs prevented contacts and which ones caused them.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 84 in Knowledge Base Software is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Performance
- · Integrations
- · Support responsiveness
- · Reliability
- · Ease of use
- · Reporting
- · Price
- · Onboarding
Common complaints
- · Mobile experience
- · Price at the top tier
- · Documentation
- · Occasional slow support
- · Limited integrations
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
1
User-confirmed
0
Median resolution
15d
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Mobile layout breaks on long titles
Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.
Reviews
15 of 24 reviews come from verified users.
4.4
24 reviews
Worth the switch
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Performance
Complaints
Mobile experience
Held up as we grew
The API is clean and documented, which made our integration a one-day job.
Loved
Integrations
Complaints
Price at the top tier
Straightforward and fast
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Support responsiveness
Complaints
Documentation
Support is the differentiator
The API is clean and documented, which made our integration a one-day job.
Loved
Support responsiveness
Complaints
Mobile experience