Ondine Moreau
Contributor@ondinemoreau · contributing since Nov 22, 2024
275
Reputation
6
Reviews written
1
Problems reported
18
Helpful votes
Reviews (6)
Straightforward and fast
We had one billing mix-up which was corrected the same week without argument.
Loved
Onboarding
Complaints
Advanced settings are buried
Does the job without drama
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Onboarding
Complaints
Documentation
Sensible defaults
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Onboarding
Complaints
Advanced settings are buried
Support is the differentiator
Good product held back slightly by thin documentation on the advanced features.
Loved
Reliability
Complaints
Documentation
Good fit for a small team
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Support responsiveness
Complaints
Mobile experience
Support is the differentiator
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Support responsiveness
Complaints
Advanced settings are buried