Jonas Duarte
VerifiedContributor@jonasduarte · contributing since Feb 9, 2025
372
Reputation
14
Reviews written
2
Problems reported
46
Helpful votes
Reviews (14)
Support is the differentiator
The reporting finally gave our lead something to take into the monthly review.
Loved
Ease of use
Complaints
Reporting depth
Solid, with a couple of rough edges
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Integrations
Complaints
Documentation
Better than what we left
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Price
Complaints
Advanced settings are buried
Better than what we left
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Onboarding
Complaints
Reporting depth
Replaced two tools with this
Good value at our size. I would want more depth if we doubled the team.
Loved
Reliability
Complaints
Reporting depth
Solid, with a couple of rough edges
The API is clean and documented, which made our integration a one-day job.
Loved
Integrations
Complaints
Documentation
Held up as we grew
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Advanced settings are buried
Sensible defaults
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Ease of use
Complaints
Occasional slow support
Showing 8 of 14 reviews.
Problems reported (2)
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.