Commons
UnclaimedOne workspace for chat, docs and decisions.
BetterScore
Avg rating
4.3
40 reviews · 38 verified
Would recommend
90%
4★ and above
Resolution rate
75%
3 of 4 problems
Median first response
23h
100% of problems answered
Open problems
1
7 users affected
About
Commons keeps conversation next to the document it is about, so context survives after the thread scrolls away.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
medium confidence · 28 reviews in this job · fit 88
low confidence · 12 reviews in this job · fit 76
Score breakdown
How the BetterScore of 83.8 in Team Collaboration is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Ease of use
- · Reliability
- · Reporting
- · Price
- · Onboarding
- · Support responsiveness
- · Performance
- · Integrations
Common complaints
- · Price at the top tier
- · Documentation
- · Advanced settings are buried
- · Occasional slow support
- · Reporting depth
- · Limited integrations
- · Mobile experience
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
3
User-confirmed
1
Median resolution
29d
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Reviews
38 of 40 reviews come from verified users.
4.3
40 reviews
Sensible defaults
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Ease of use
Complaints
Price at the top tier
Better than what we left
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Reliability
Complaints
Documentation
Held up as we grew
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Reporting
Complaints
Advanced settings are buried
Support is the differentiator
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Price
Complaints
Occasional slow support