Beacon
UnclaimedOne timeline your whole company can read.
BetterScore
Avg rating
4.7
24 reviews · 20 verified
Would recommend
96%
4★ and above
Resolution rate
75%
3 of 4 problems
Median first response
25h
100% of problems answered
Open problems
1
28 users affected
About
Beacon keeps a single readable roadmap for non-engineers, generated from the same tasks engineering already tracks.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 82.4 in Project Management is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Ease of use
- · Support responsiveness
- · Reporting
- · Price
- · Performance
- · Reliability
Common complaints
- · Limited integrations
- · Occasional slow support
- · Reporting depth
- · Mobile experience
- · Advanced settings are buried
- · Price at the top tier
- · Documentation
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
3
User-confirmed
3
Median resolution
14d
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Reviews
20 of 24 reviews come from verified users.
4.7
24 reviews
Better than what we left
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Ease of use
Complaints
Limited integrations
Better than what we left
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Support responsiveness
Worth the switch
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Reporting
Complaints
Occasional slow support
Does the job without drama
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Ease of use
Complaints
Reporting depth