BetterProblems
Postloop problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
2
Problems in view
76%
Platform resolution rate
10h
Median first response
69
Users affected
Scheduled threads post out of order after a retry
When the first post of a thread fails and retries, the remaining posts publish before the retry lands, so the thread reads backwards. Reproduced on three accounts.
Two-factor reset email never arrives on custom domains
Users on a company domain with a strict DMARC policy do not receive the 2FA reset email. Support had to reset manually.