BetterProblems
Postloop problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
2
Problems in view
76%
Platform resolution rate
10h
Median first response
62
Users affected
Editor role cannot reschedule a post they created
An editor can create and submit a post but cannot move it once it is approved, which forces an admin into every small timing change.
Instagram carousel previews show the wrong crop
The preview applies a 1:1 crop even when the post is set to 4:5, so approvers sign off on a framing that is not what publishes.