Salesforce
CRM SoftwareThe world's largest CRM platform with deep customization.
BetterScore Breakdown
What it does well
- Unmatched feature depth
- Massive app marketplace
- Enterprise-grade reliability
Where it falls short
- Steep learning curve
- Very expensive fully loaded
- Opaque pricing tiers
Pricing Intelligence
Price per user at different team sizes
Hidden costs to watch for
- • Onboarding fees may apply for enterprise plans
- • API access often requires higher-tier plans
- • Overage fees for contacts/storage beyond plan limits
Feature Coverage vs Category Benchmark
Support & Reliability
Support channels
Reliability data
Verified Reviews (412)
Buyers love the onboarding experience, free tier generosity, and integration ecosystem. Common complaints are the steep pricing jumps between tiers and the complexity that grows with advanced features.
Excellent for growing teams
We migrated from Salesforce and the ease of use is night and day. Onboarding was smooth, team adopted it within a week. The free tier got us started and we upgraded when we needed more automation.
Great product, pricing gets steep
The core CRM is fantastic - pipeline management, reporting, and email tracking all work well. However, once you need marketing hub or service hub features, costs escalate quickly. Budget for growth.
Best onboarding experience I have seen
They have genuinely invested in making the product easy to understand. Documentation is excellent, the academy courses are actually useful, and the UI is intuitive enough that most people figure it out without training.