Privacy Policy

1. Introduction

BetterSaaS, Inc. ("BetterSaaS", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bettersaas.io (the "Site") and use our services.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information we collect

Information you provide

• Account information: name, email address, and password when you create an account.
• Profile information: company name, role, and team size when you complete your profile.
• Payment information: billing address and payment method processed securely via Stripe.
• Communications: messages you send us through support or feedback forms.
• Reviews: product reviews and ratings you submit on the platform.

Information collected automatically

• Usage data: pages visited, features used, time spent on pages, and interaction patterns.
• Device data: browser type, operating system, screen resolution, and language preferences.
• Log data: IP address, access timestamps, referring URL, and error logs.
• Cookies: session and preference cookies. See Section 6 for full cookie details.

3. How we use your information

We use collected information to:

• Provide, maintain, and improve the BetterSaaS platform and services.
• Process transactions and manage your account and subscriptions.
• Send transactional emails (receipts, score updates, security alerts).
• Send marketing communications (only with your opt-in consent).
• Analyze usage patterns to improve the user experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

We never sell your personal data to third parties. We never share your data with SaaS vendors whose products you view or review.

4. How we share your information

We may share your information only in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.
• With your consent: When you explicitly authorize sharing.

All service providers are contractually obligated to protect your data and may not use it for their own purposes.

5. Data retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for analytics purposes.

6. Cookies and tracking

We use the following types of cookies:

• Essential cookies: Required for core platform functionality (authentication, security).
• Analytics cookies: Help us understand usage patterns (we use Plausible Analytics, a privacy-friendly alternative to Google Analytics).
• Preference cookies: Remember your settings and preferences.

We do not use advertising or retargeting cookies. We do not use Google Analytics. We do not sell cookie data to third parties.

You can control cookies through your browser settings. Disabling essential cookies may impact platform functionality.

7. Your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw at any time.

To exercise these rights, email privacy@bettersaas.io. We respond within 30 days.

8. Data security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, access controls, and SOC 2 Type II compliance. No method of transmission or storage is 100% secure, but we work continuously to protect your data.

9. International data transfers

BetterSaaS is based in the United States. If you access our Site from outside the US, your data may be transferred to and processed in the US. We ensure appropriate safeguards (Standard Contractual Clauses) are in place for international transfers in compliance with GDPR and other applicable regulations.

10. Children's privacy

BetterSaaS is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will promptly delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Site and updating the "Last updated" date. For significant changes, we will notify registered users by email.

12. Contact us

If you have questions about this Privacy Policy or your data, contact us at: