BetterSaaS
AcknowledgedcriticalPerformanceProblem #209

CSV export times out on large accounts

Figureworks

50% of problems resolved · median first response 4h

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

Environment

Web · Edge 141 · Windows 11

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Apr 10, 2026

    Freya Moreau reported this problem as a verified user.

Other Figureworks problems

Confirmed resolvedmediumAPI

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

11 also affectedReported 4mo agoResponded 4mo agoUser-confirmed May 11, 2026