BetterProblems
Problem inbox
Your public support record. Response time and resolution rate are 20% of BetterScore, and every state change you make here is visible to buyers.
Open
Unanswered
SLA target 24h
Past SLA
Resolution rate
Median first response
1 problem has passed your 24-hour response target
An unanswered problem costs more in BetterScore than an unresolved one. Acknowledging it stops the clock.
When the first post of a thread fails and retries, the remaining posts publish before the retry lands, so the thread reads backwards. Reproduced on three accounts.
Users on a company domain with a strict DMARC policy do not receive the 2FA reset email. Support had to reset manually.
Why this page matters more than reviews
Response speed is the strongest sub-signal
Time to first response moves problem resolution faster than the eventual fix does.
Confirmation is worth more than closure
A user-confirmed resolution counts materially more than one you marked resolved yourself.
Public reasoning beats silence
Marking a problem not reproducible with a clear reason costs far less than leaving it open.