BetterProblems
Problem inbox
Your public support record. Response time and resolution rate are 20% of BetterScore, and every state change you make here is visible to buyers.
Open
Unanswered
SLA target 24h
Past SLA
Resolution rate
Median first response
1 problem has passed your 24-hour response target
An unanswered problem costs more in BetterScore than an unresolved one. Acknowledging it stops the clock.
No problems in this state
Why this page matters more than reviews
Response speed is the strongest sub-signal
Time to first response moves problem resolution faster than the eventual fix does.
Confirmation is worth more than closure
A user-confirmed resolution counts materially more than one you marked resolved yourself.
Public reasoning beats silence
Marking a problem not reproducible with a clear reason costs far less than leaving it open.