BetterProblems
Notewell problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
2
Problems in view
76%
Platform resolution rate
10h
Median first response
65
Users affected
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.