BetterProblems
Critique problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Open
Reported and not yet acknowledged
Acknowledged
Company has responded
Investigating
Company is working on it
Fix planned
Resolution committed or scheduled
Resolved
Company says it is fixed
Confirmed resolved
Affected user confirms the fix
Not reproducible
Company provides a reason, shown publicly
1
Problems in view
76%
Platform resolution rate
10h
Median first response
33
Users affected